Privacy Policy
Your privacy and the security of your information are our top priorities
Last Updated: September 21, 2026
Hill Tribe ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
- Personal identification information (name, email address, phone number, address)
- Health information and medical records when you use our services
- Payment and billing information for transactions
- Usage data and interactions with our website
- Communications you have with us
How We Use Your Information
- Provide and improve our healthcare services
- Process appointments and patient forms
- Communicate with you about services, updates, and promotions
- Process payments and maintain billing records
- Comply with legal and regulatory requirements
- Ensure security and prevent fraud
Data Security
- We implement industry-standard security measures to protect your information
- All sensitive data is encrypted during transmission and storage
- Access to personal information is restricted to authorized personnel only
- We comply with HIPAA regulations for protected health information
- Regular security audits and updates to our systems
Information Sharing
- We do not sell your personal information to third parties
- Information may be shared with healthcare providers involved in your care
- Service providers who assist in our operations (under strict confidentiality)
- Legal authorities when required by law or to protect rights and safety
- With your explicit consent for specific purposes
Your Rights
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Receive a copy of your data in a portable format
- Lodge a complaint with supervisory authorities
Cookies and Tracking
- We use cookies to enhance your browsing experience
- Essential cookies for website functionality
- Analytics cookies to understand site usage
- You can control cookie preferences through your browser settings
- Third-party services may use cookies subject to their own policies
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health information is retained in accordance with HIPAA requirements and applicable state laws.
SMS Terms and Conditions
By providing your mobile phone number, you consent to receive SMS messages from Hill Tribe related to your upcoming appointment and account. Message frequency may vary. Standard message and data rates may apply depending on your carrier.
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at [email protected].
Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Hill Tribe, LLC is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and is required by law to maintain the privacy of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
How we may use and disclose your PHI
- Treatment. To provide, coordinate, and manage your care, including sharing information with pharmacies that fill your prescriptions and laboratories that process your tests.
- Payment. To bill and collect payment for services, including with your payment processor.
- Health care operations. To run our practice, such as quality review, training, and compliance.
- Appointment reminders and treatment information. We may contact you about appointments, lab results, refills, and treatment options.
- As required or permitted by law. Including public health reporting, reporting adverse drug reactions to the FDA, responding to lawful requests from health oversight agencies or law enforcement, and preventing a serious threat to health or safety.
- Business associates. Vendors that perform services for us (for example, our electronic health record and messaging providers) sign agreements requiring them to protect your PHI.
We will not use or disclose your PHI for marketing, sell your PHI, or share psychotherapy notes without your written authorization. Any other use or disclosure not described in this notice requires your written authorization, which you may revoke at any time in writing.
Your rights
- Inspect and obtain a copy of your medical record, including an electronic copy.
- Request an amendment to your record if you believe it is incorrect or incomplete.
- Receive an accounting of certain disclosures we have made of your PHI.
- Request restrictions on how we use or disclose your PHI, including restricting disclosure to a health plan for services you paid for in full out of pocket.
- Request that we communicate with you in a specific way or at a specific location.
- Receive a paper copy of this notice on request, and be notified if a breach of your unsecured PHI occurs.
Questions and complaints
To exercise your rights or ask a question, contact our Privacy Officer at Hill Tribe, LLC, 402 N Howard Ave, Tampa, FL 33606, by phone at 813-544-8950, or by email at [email protected]. If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.
Effective date of this notice: September 21, 2026.